@MyTapoSg Hi, 1. It's unable to pinch and zoom the recorded videos on the Tapo app. However, if you have downloaded the video recordings to your phone's gallery, you can pinch and zoom it on your...

@Michele_o Hi, You can refer to the instructions below to troubleshoot the reported issue. What should I do if I experience issues when watching playback videos from an SD card? Please let me know...

@xtimex Hi, 1. Please send me the model number, MAC address, and the problem phenomenon of your camera for further analysis. You can send me(@Solla-topee) the MAC address via a private message. 2....

@piccit Hi, Typically, it's not required for a person/vehicle completely within the detection zone to be detected. If you have a detection issue, please confirm the following information. 1. A...

@buddler Hi, To ensure stable performance of the cloud server and user experience, the API for Tapo cameras is not accessible. It's recommended to turn on/off the camera's privacy mode via the Tapo...

@TerenceLaw Hi, 1. Can you share a link to download the video recordings of the reported issue? 2. Please send me(@Solla-topee) the MAC address of the camera via a private message. Best Regards