@dibi Hi, 1. What's the brand and model number of your power bank? 2. When the camera is powered by a power bank, does it connect to the same Wi-Fi network as when it is powered by a power socket? If...

@FrustratedofUK Hi, The problem phenomenon is strange. How do you judge if the camera goes offline when switching to the night mode? Is it showing offline on the Tapo app? Have you selected the video...

@GSG2024 Hi, Since the Tapo cameras are connected to the internet, you can control the cameras with the Tapo app via the TP-Link cloud server even if the local connection is not reached. From your...

@LoveToLove Hi, Considering the position of the microSD card slot on the camera, it's required to tilt the camera's lens up to insert the microSD card into the slot. Usually, this process won't break...

@ff-seco Hi, In your usage scenario, you can try to reserve an IP address for your Tapo C100 on the wireless router, so the camera will have the same IP address when connecting to the router. Take...

@C01J Hi, Even for the same Tapo camera model, different hardware versions use different firmware. The firmware of the Tapo C200 V1 can't be used on the Tapo C200 V3/V3.2. Best Regards