@mikael95 Hi, If you have a cloud service such as Google Drive, you can upload the video and picture to the cloud server and generate a link, then send me the link to download them. Or I'll escalate...

@Maykungth Hi, Please help confirm the following information for the reported case. 1. Have you received detection notifications when the camera detects events? 2. If you have inserted an SD card...

@FRondot Hi, Due to the continuous transmission of real-time video data required by the RTSP/ONVIF connection, it significantly increases the power consumption of the battery, thereby reducing...

@Vineetpchauhan Hi, It seems the camera has no internet connection thus several problems occur on it. Please help confirm the following information for further analysis. 1. Can you control the camera...

@Bill56 Hi, You can refer to the instructions below to troubleshoot if you can't control the camera remotely. What to do if I can't control my Tapo cameras on the Tapo app? If the problem remains,...

@Sevra Hi, To better help you, please describe your problem in detail, such the the problem phenomenon, usage scenario, network topology, LED status, etc. Best Regards