@Bwadr Hi, The privacy zones configured on the camera will move by following the camera's lens rather than cover the specific area all the time, for example, if the specific area needs to be covered...

@Blackbleak Hi, If you have a microSD card inserted into the camera, please refer to the instructions below to collect the camera log, and let me know once you have collected it. How to get the log...

@ItsMeHi Hi, It's hard to locate the issue since the camera and the SD card are working now, but the issue seems to be related to both the camera and the SD card. You can keep monitoring the camera...

Updated on July 04, 2024. Hi All, The reported audio issue is solved on the Tapo C520WS V1 with the official firmware 1.2.7 Build 240306 Rel.68340n. You can update the firmware on the Tapo app for a...

@John0001 "Yes, I hear any noise or music. Adjusting the mic gain doesn't help at all. - its set on maximum. I hear only the noise from camera motor when I change the position of camera only UP/DOWN...

@SillyPari Hi, Thank you for the information provided. I have escalated the case to the tech team, and they will contact you via email to continue troubleshooting your issue. Please check your email...