@Mellodello Hi, We need more detailed information to locate the problem, please help confirm the following information for further analysis. 1. Go to the camera's Detection page, take a picture of...

@Stefan-_- Hi, Currently, the Tapo C225 supports the Person Detection Announcement feature only, thus you can't see the motion detection announcement on the Alexa app and can't set up the camera as...

@Kartronics12 Hi, The problem with the spotlight is not a known problem on the Tapo C520WS, I can't promise it will be solved until next week. You can contact your retailer to return the camera or...

@FrogMorton Hi, The Tapo Care plan is designed by the product team, for the inquiry to be able to add more cameras in one premium plan, I'll log it and forward it to the related team to evaluate....

@Miranda33 Hi, You can refer to the instructions below to troubleshoot if the detection feature is not working. Detection Is Not Working On TP-Link Camera Please help confirm the following...

@TP-Mark Hi, For the Live Video issue: 1. Confirm your network diagram, such as the internet cable--wireless router)))((( camera, phones, etc. What's the model number of your router? 2. Can you share...