@nunomvp Hi, To locate and solve the problem of your Tapo C210 misidentifying pets as people as soon as possible, it is recommended to collect the necessary information according to this post. Best...

@Inge83 Hi, If the new firmware and reduced person detection sensitivity suggestions do not solve your issue, it's suggested to report the results to the tech team via email(ticket ID TKID240150224),...

@pjs_gsy Hi, Your case has been escalated and the ticket ID is TKID240120449, I have informed the team to reply to you as soon as possible, please wait patiently. Best Regards

@adam90 Hi, In your situation, you can contact your retailer or local support to check if your camera is under warranty. Best Regards

@LoryBernooo Hi, Thank you for your case report. For the Tapo C520WS, please send me(@Solla-topee) the MAC address and Forum ID 643664 via a private message, we can send new firmware for the camera...

Update on March 15, 2024. Hi All, The latest firmware(1.1.9 Build 240223 Rel.56143n) of the Tapo C220 has been released and it has solved the disconnect issue. It's recommended to update the firmware...