@firefox7518 Hi, The problem may be related to your network diagram, can you describe your network diagram in detail? For example, the internet cable--wireless router-- APs)))((( cameras, phones,...

@Diptanshu Hi, We need more information to locate the issue, and I have reported it to the tech team. They will likely reach out to you via email to continue troubleshooting the problem, please check...

@sue1 Feel free to update this thread if there are any updates~

@UfoRiky Hi, The tech team was made aware of your issue, and they will likely reach out to you via email to continue the troubleshooting. Please check your email box and confirm. Best Regards

@kate123 Hi, 1. Please send me the MAC address of your camera via a private message. You can find its MAC address on the Tapo app>camera's Device Settings>Device Info page. 2. Have you inserted an SD...

@illyriad Hi, Please help confirm the following information about the reported issue. 1. Please send me the pictures of the camera's Device Settings>Detection, Alarm, and Notifications page. 2. When...