What’s the Tapo Care service? The Tapo Care service is a comprehensive subscription service for cloud video recordings, and it provides cloud storage, rich notifications with snapshots, and other...

@kbbgoutham Hi, Please refer to the link below to collect the Tapo camera log for further analysis. How to get the log of Tapo Camera? Note: you can go to the camera's Playback page to reproduce the...

@penntist Hi, Please help confirm that the problem is the detection events(with orange and green lines) still show on the timeline on the Playback page from 11/04 but with no detection events list,...

@praxsi Hi, Thank you for your feedback here. We don't have any specific details that I can share about whether a new Tapo app will be available for the Windows PC to stream the Tapo cameras and when...

@DIEGODDC Hi, You can refer to the link below to troubleshoot if you can't view the camera remotely. Please double confirm if your router has MAC Filtering, Firewall, or Access Control settings...

@Edmonton501 Hi, Please help confirm the following information about your issue. 1. Please confirm if the Person Detection option is turned on at night, and you can go to the camera's Device...