@Chris-F Hi, In this case, please help confirm the following information, and I'll escalate your case to the tech team for further analysis. 1) A picture of the camera's Device Settings>Detection...

@Gumballerss Hi, Since the Tapo Care subscription plan is pre-paid, cancellation of paid subscriptions has no retroactive effect in the sense of refunding and only affects future charges. You will...

@mocelet Hi, Thank you very much for your feedback, I'll log this scenario and forward it to the related team to evaluate. Best Regards

@sue1 Hi, Thank you very much for your case sharing, and glad to hear the problem is solved. From your description, the problem is the one posted in thread 618434, and your problem should be caused...

@LouisJuin Hi, If you stream the Tapo camera from an HP computer via RTSP, generally, there is no limitation time. If you encounter this issue on a computer, please help confirm the following...

@raphidae Hi, Generally, when the video quality is set to 1080P on the Tapo app for the camera, the resolution should be 1080P rather than the other one when you stream the camera via RTSP. If your...