@Leah96 Hi, You can refer to the link below to troubleshoot if you fail to set up your Tapo Cam. What should I do if I fail to configure Tapo Camera? If the problem remains, please help confirm: 1....

@Plum32 Hi, The Tapo C225 does not have a physical privacy button to turn on/off the privacy mode. After you set up the Tapo C225, you can go to the Tapo app to turn on/off the privacy mode. Best...

@RandyAndy Hi, Thank you very much for your case report and shared solution: "I just discovered a workaround. Go to the Cameras tab, then tap the "Play" button for the camera whose thumbnail preview...

@LMD999 Hi, Please try the following tips and check if they help. 1) Please go to the Tapo app>Cameras tab>tap the play button on the camera to let the camera play for 10 seconds. Go to the camera's...

@Luciano1960 Hello, Thank you for your feedback here, we certainly appreciate your feedback and feature request. While we don't have any specific details that I can share about if this feature can...

@Midori Hi, 1. You can refer to the link to find an outdoor Tapo camera that is suited for your network and environment. 2. What kind of alarm/alert messages do you want to receive? Generally, if the...