@Nailbombs Hi, Thank you for your case report here. According to my test, the Tapo C500 V1 with firmware version 1.0.6 does not have the option 720P in the Video Quality feature. Can you describe...

@insann Hi, Generally, when Tapo cameras detect events, Tapo Care saves event clips to the cloud. The Tapo Care service does not support continuous recordings. If you want to record the video...

@Big-ginge Hi, You can refer to the link below to troubleshoot if you fail to set up the Tapo cameras. What should I do if I fail to configure Tapo Camera? If the problem remains, please try to...

@sighallgone Hi, Currently, the battery-powered Tapo Camera models do not support the RTSP and ONVIF protocol, and they can only be viewed via the Tapo app. Thank you for your feedback here, we...

@Fran69 Hi, Please ensure only your phone is watching the Tapo Cam 2 and disconnect other devices to watch it, then check if the image is clear. Please check if there is anything stuck in front of...

@mr_robot_dev Hello, What's the model number and OS version of your phone, and what's the Tapo app version installed? If you have a different phone, please check if the same problem happens with the...