@MarcelOliveira Hi, What's the model number of the Hikvision NVR? Would you please install the iSpy or VLC Player on your computer for a comparison? Try to watch the Tapo C320WS via the ONVIF stream...

@Araben Hi, You can refer to the link below to troubleshoot if you fail to set up your Tapo Cam. What should I do if I fail to configure Tapo Camera? If the problem remains, please help confirm the...

@RohitGaikwad Hello, Thank you very much for your feedback and usage scenario description. The Tapo cameras do not support saving videos to an FTP server directly, and while we don't have any...

@Pepito-34_ Hello, Thank you very much for your suggestion. While we don't have any specific details that I can share about if this feature can come to the product or when it might, I'll log the...

@ClaudioGC Hi, It's unable to add another mode like the Home/Away modes on the Tapo app>>Cameras menu. You can describe the detailed usage scenario for the new feature, and I'll record it and forward...

@Dolomats Hi, Most Tapo cameras support the standard ONVIF protocol (Profile S) as well as the RTSP protocol, so they can work with third-party NVR or NAS devices and third-party apps/programs...