@epnh Hi, If the EP10 works with UPS, it's suggested to connect it to the UPS to work rather than power the UPS, since if there are many clients connected to the UPS to work, using the EP10 to power...

@mistypoison Hi, Firstly, please check if your router is working with your phones or tablets. If not, please contact your ISP. If your router is working, please check if some special settings on the...

@edbb Hello, Thank you for the case report. Regarding the issue: 1) Please help confirm if the Tapo C420 and the hub H200 have the same Time Zone settings and if not, please correct the device's time...

@Jbmml Hello, Thank you for your feedback here, we certainly appreciate your feedback and feature request, and I'll log the feature request and pass it along to the team to evaluate. If any users...

@Oroneri Hi Steve, can you be more specific about the usage scenario of the preset feature you are talking about? For the Tapo C210 and C500, we do have the Mark Position feature which can quickly...

@PavelFux Hi, In this case, please reboot the router and the Tapo C200, after confirm the router is working, please check if the C200 is working. If not, please try to reset the camera to factory...