Hello @FramJamesgbc thank you for reaching out to the community. I suggest reaching out to a qualified electrical for wiring modification / add a neutral wire in the wall box. A ground wire is an...

Update 03/ 2023 @YanXS Hello everyone, Thank you very much for sharing feedback with ' Cannot get motion sensor switch (KS200M) to manual on/motion off' , here are some updates: Description: For...

Hi @AlexCas sorry for the delayed response, do you mean the device goes offline or greyed out in the app ?If so, please try some tips that helps with stability What should I do if my Tapo smart...

Hi @Faz.1 Sorry for the late reply, can you share a video clip if you are still with the trouble. Please ensure camera receives strong Wifi signal as FAQ here Step2 Ensure Tapo smart device is...

Hello @josemmm Thank you for sharing the feature request. It is recommended to start a new thread in the Feature Request Board for Tapo share the scenarios , there more users can and comment for and...

Hello @Kasa65 Sorry for the delayed reply, may I know were you able to setup the tapo camera at last? If the camera is still with you, you can try some tips here Case 4 Error Code"Pairing failed" or...