@twoten Hi, The page you listed seems to be from the Kasa app rather than the Tapo app. To resolve the reported phenomenon, please tap the link to download and install the Kasa Trial app on your...

@Zaitzev Hi, In your situation, it may be that the camera has an issue. You can contact your retailer or the local support team to check if the camera is under warranty. Best Regards

@Maithil Hi, 1. On the camera's Device Settings > Detection page, please check what detection types are enabled. 2. On the camera's Playback & Download > Playback > SD card page, please estimate the...

@VesNL Hi, In your situation, please go to your new phone(Pixel 10 Fold) > Settings page to find the Battery and Location options, then ensure the Tapo app is set to "No restrictions" under battery...

@Bbernie Hi, Please try the following steps and see if they help. 1. Press the power button on the camera for 3 seconds to turn off the camera, remove the SD card from it if there is one, then press...

@JamesPorter Hi, You can try the following steps and see if they help. 1. Turn off your camera, and remove the SD card from it if there is one. Turn the camera back on with the original power adapter...