@LcBVK @Gii Hi, Thank you very much for the MAC address provided via a private message. I have confirmed with the relevant team that your Tapo C100 V1 firmware version 1.0.17 Build 201030 Rel.50426n...

@kentuky Hi, if you have already contacted local technical support about the reported phenomenon, it's recommended to wait patiently for their response.

@Ricky666 Hi, Generally, streaming the camera on Google Home/Alexa devices won't affect the camera's resolution when watching in the Kasa app. Would you please send us a video showing the camera's...

@Bullet19 Hi, Typically, the Tapo C120 will recover on its own after you try the steps in Case 2 in the instructions. If those steps do not work, it's recommended to contact your retailer or the...

@Aisawan Hi, Thank you for your cooperation and test. I have escalated your case to our technical team, and they will contact you via email to assist you further. Please wait patiently. After you...

@JaspalUbhi Hi, You can follow the steps below to troubleshoot the reported phenomenon. 1. Please refer to the instructions in the article below to download the "Network Analyzer" app on your iPad,...