@Htay Hi, You can follow the instructions below to set up your camera. How to set up the Tapo camera Please pay attention to "Configuration > Step 3 & Step 5" in the above instructions. Usually, your...

@Jules2011 Hi, You can try the following steps and see if they help. 1. Turn off your camera, and remove the SD card from it if there is one. Turn the camera back on with the original power adapter...

@Nicola1971 Hi, From your description, the camera does not have a disconnect issue, but fails to load the live view page. You can follow the instructions below to see if they help. What should I do...

@Media_131 Hi, Typically, you can follow the instructions below to troubleshoot if the camera keeps going offline. What should I do if my Tapo smart device keeps losing connection or going offline?...

@tandy1972 Hi, Thank you for reaching out and sharing your concerns regarding your camera. We take your data security very seriously, and for your concerns, please refer to the following suggestions....

@Gaurav1122 Hi, You can follow the instructions below for troubleshooting. What to do if the Tapo Pan/Tilt camera can't return to its original position properly after tracking Best Regards