@Bullet19 Hi, Is there a power outage to the Tapo C120 during firmware updating? If not, you can refer to Case 2 in the following instructions to troubleshoot. What to do if my Tapo Camera gets...

@hagnnn Hi, You can follow the instructions below to troubleshoot the reported audio phenomenon. Troubleshooting for better audio quality of my Tapo camera Best Regards

@Hailee Hi, If you fail to set up the camera and it can't connect to your router's Wi-Fi, please follow the instructions below to troubleshoot. What should I do if I fail to configure Tapo Camera? If...

@philsand Hi, For the reported freeze phenomenon, please confirm the following information. 1. Will you have the freeze phenomenon when changing the operation mode on the camera's Device Settings >...

@Aisawan Hi, Please uninstall the Tapo app on your phone, copy this link, paste it into your phone's browser address bar, press Enter, then download and install the Tapo trial app on your phone....

@MrJus Hi, Usually, to ensure the camera's stability and safety, we suggest powering the camera with the original power adapter and cord. It's hard to guarantee the camera's performance when using an...