@Mish-2023 Hi, When you say "camera keeps turning itself on," do you mean it automatically exits the privacy mode? Usually, you can exit the privacy mode by the following methods. 1. Exit the privacy...

@KunoBaby Hi, For the reported detection phenomenon, please confirm the following information for further analysis. 1. On the Tapo app > C120's Device Settings > Detection page, please send me the...

@LcBVK @Gii Hi, Thank you very much for the MAC address provided via a private message. I have confirmed with the relevant team that your Tapo C100 V1 firmware version 1.0.17 Build 201030 Rel.50426n...

@kentuky Hi, if you have already contacted local technical support about the reported phenomenon, it's recommended to wait patiently for their response.

@Ricky666 Hi, Generally, streaming the camera on Google Home/Alexa devices won't affect the camera's resolution when watching in the Kasa app. Would you please send us a video showing the camera's...

@Bullet19 Hi, Typically, the Tapo C120 will recover on its own after you try the steps in Case 2 in the instructions. If those steps do not work, it's recommended to contact your retailer or the...