@KJP10480 Hi, Please also send me the camera's MAC address via a private message. I'll check if a new firmware is available for your camera. Best Regards

@Akash_Singh Hi, Please try to troubleshoot by following the instructions below. What Can I Do if My Camera Frequently Stucks or Reboots? If the same phenomenon persists, you can contact your...

@Erskine Hi, Typically, we recommend powering the camera only with the original power adapter and cord, and you can find the power cord length info in the camera's Datasheet on our official website...

@SumitKumbhar Hi, You can refer to the following instructions to share your camera. How to share my Tapo Smart Devices with family If you can't receive the invitation, please confirm the following...

@Tapo_c Hi, Battery-powered Tapo cameras are designed to conserve energy by staying in sleep mode and only waking up when triggered by the PIR (Passive Infrared) sensor or by actions in the app, such...

@Akash_Singh Hi, Please confirm the following information for the reported phenomenon. 1. How do you confirm the camera turns off automatically? Is the system LED turned off? Will the camera then...