@nomrah Hi, The information provided is not enough to identify the cause of the disconnect phenomenon. I have escalated your case to our tech team, and they will contact you via email to assist you...

@Lowell25 Hi, Thank you for your attempt. Please feel free to reply if there are any updates. Usually, turning off the Always On feature won't affect the ability to view the camera's live feed in the...

@1Fran Hi, Typically, you can refer to the following instructions to troubleshoot when you fail to set up the Tapo camera. What should I do if I fail to configure Tapo Camera? In your situation,...

@Siamaand Hi, Please refer to the following instructions if you want to share your camera with your family. How to share my Tapo Smart Devices with family Best Regards

@Sks1659 Hi, You can try the following steps and see if they help. 1. Turn off your camera, and remove the SD card from it if there is one. Turn the camera back on with the original power adapter and...

@MaulikV Hi, The Tapo app and the camera do not have the option to select the notification ringtone. However, if you have an Android phone, usually, you can go to your phone's Settings > Apps >...