@dococt Hi， Typically, updating the Tapo C225 V1's firmware to version 1.1.3 won't cause the SD card to be formatted. It's currently hard to determine the cause of the reported phenomenon. You may...

@CableWhisperer Hi， Please provide the following information regarding the reported phenomenon. 1. On the camera's Device Settings > Advanced Settings page, please enable UPnP for a try if this...

@Billy_Clark Hi, Do you want to view separate detection video clips saved to an SD card outside of the Tapo app, such as on a PC, and have the detection video clips' names be the time they were...

@Pranavpws Hi， I have escalated your case to our tech team, and they will contact you via email to further assist you. Please wait patiently. Best Regards

@AVNISH Hi, The Call feature on the Tapo Camera utilizes echo cancellation technology, which prevents sound from the camera's speaker from being picked up by its microphone, and vice versa. As a...

@EnzoX86 Hi, Please confirm the following information about the reported phenomenon. 1. With the 4K resolution, does your Tapo C560WS's Live View page freeze when you pan the camera and when the...