@Wladimir_D Hi, Thank you for your attempt. I'll wait for your test result. If the same behavior persists, please follow the instructions below to collect the camera log. Then, please send me your...

@redozer Hi, Could you please send us a video showing the entire process of trying to establish an RTSP connection with the Tapo C210 using VLC? I'm currently not sure whether all the setup steps you...

@Nesswill Hi, I have escalated your case to our tech team, and they will contact you via email to further assist you. Please wait patiently. For the camera's day/night mode switch behavior, you can...

@Eagle123 Hi, A new firmware(v1.1.3) has been pushed to your cameras. Please update the firmware via the Tapo app and check if it helps. If the same offline behavior occurs, please provide the...

@Nesswill Hi, 1. For the false detection video clip, have you downloaded it on the camera's Playback page? If so, please send us a picture of the camera's Playback page, which includes the...

@piratis Hi, Please confirm the following information about the reported phenomenon. 1. Have you inserted an SD card into the camera to store video recordings? 2. Whether all video recordings stored...