@hp2020 Hi, We do not have a camera model that supports turning off the IR LED when it works in Night mode until now. When the camera works in the Day mode, the IR LED is turned off. Typically, we do...

@javito82 Hi, In your situation, it may be that your cameras are included in the Home/Away mode, and the camera's privacy mode is turned on/off in the Home/Away mode. Then, applying the Home/Away...

@Axel_D Hi, You can refer to the following instructions to troubleshoot if your camera keeps going offline. What should I do if my Tapo smart device keeps losing connection or going offline? You can...

@NihalMohamed Hi, If you have configured the Detection feature properly and subscribed to the Tapo Care service, the camera's detection video clips will be stored on our cloud server for up to 7/30...

@redozer Hi, Please confirm the following information for the reported phenomenon. 1. How many devices are streaming the camera's live feed simultaneously, including via the Tapo app and RTSP stream?...

@Umesh921 Hi, If you mean that the camera's Line-Crossing detection feature is not working and the camera is not alarming, please confirm the following information for further analysis. 1. Send us...