@guinea_pig_cam Hi, Typically, you can refer to the following instructions to troubleshoot if no video clips are stored on our cloud server. Troubleshooting for cloud video recordings of Tapo Camera...

@Karthikk Hi, You can refer to the following instructions to troubleshoot if you fail to configure the camera. What should I do if I fail to configure Tapo Camera? If the camera's default SSID does...

@Tinyone Hi, Usually, the camera will track an event only after the motion tracking feature is enabled. In the reported phenomenon, the motion tracking feature enabled outside the schedule you set...

@fbal01 Hi, I have escalated your case to our tech team, and they will contact you via email to further assist you. Please wait patiently. Btw, if you have collected a camera's log, please send the...

@Pendo8 Hi, Please go to the Tapo app > Home tab > Bell icon > your camera page to check if the new notifications are listed. If the notifications appear properly in the Tapo app but not on your...

@Rooking Hi, 1. When your camera is connected to the router's Wi-Fi, please turn off the Wi-Fi on your phone, and then check if you can control the camera remotely. 2. How long is the Ethernet cable...