@Stanfieldjohn Hi, Please confirm the following information for the reported phenomenon. 1. Do you see the message that requests to format the SD card all the time in the Tapo app? Or does it...

@Fidee Hi, On the Tapo app > camera's Device Settings > Doorbell > Doorbell Video Call page, please check if the Ring Call option is selected. If so, the first green phone icon on your picture means...

@Snerk Hi, To ensure the camera Tapo C310 V1's performance and the features that the camera has to work properly, there are currently no plans to add features to work with the Tapo hub (such as...

@SvenjaNDS Hi, In this situation, it's recommended to reply to the ticket (ID TAID2507006003) with the following information, and our support team will further assist you. 1. A picture showing the...

@SvenjaNDS Hi, I'm confused about your reply. Do you mean you have returned the Tapo C100, and you don't have this camera? Or do you tell your Tapo C100 is a second-hand product and it's linked to...

@Bogu Update: I have escalated your case to our tech team, and they will contact you via email to further assist you. Please wait patiently. Best Regards