@Ffwk Hi, You can refer to the following instructions to troubleshoot if your Tapo camera keeps losing connection. What should I do if my Tapo smart device keeps losing connection? If the same...

@AsetGebnut Hi, Please update your camera's firmware to the latest one. Then, on the Tapo app > Camera's Device Settings > Video & Display > On-screen Display Settings page, please check if you can...

@Deathwish Hi, If you have shared your camera with your ex's TP-Link account, you can refer to the instructions below to stop the device sharing. How to share my Tapo Smart Devices with family...

@SugarBaby @Anonymous4245 Hi, To ensure the Tapo camera's video quality and performance in some specific usage scenarios (such as when the HDR is turned on), the camera's frame rate will be limited....

@linuxbaymaz Hi, Typically, when a new official firmware is available, it's released from our cloud server to the camera, and there is no link to download the camera's firmware. Would you please...

@BeCe19 Hi, Please confirm the following information for the blurry phenomenon. 1. What's your camera's model number, hardware, and firmware version? 2. Please go to the camera's Device Settings >...