@crustycrab1873 @John2513 Hi, Usually, you can go to the Tapo app > Camera's Device Settings > Advanced Settings > Powerline Frequency to select the 60Hz option if you want to choose the 30fps option...

@TomKua Hi, You can try the following steps to check if they are helpful. 1. Turn off mobile data on your iPad and ensure it's connected to the same router's Wi-Fi as the camera. 2. Try to ping the...

@ctavdewe97 Hi, Please confirm the following information for the reported issue. 1. What's the camera's LED status when you return to your house? Is the camera displayed online in the Tapo app after...

@LuciPana Hi, You can refer to the instructions below to troubleshoot when failing to format the SD card in the Tapo app. What should I do if the SD card cannot be formatted/recognized? If the...

@Donski Hi, Is the problem that when you go to the Tapo app > camera's Live View > Pan & Tilt page, you can't tilt down the camera's lens, but you can tilt down the camera's lens with your hand? If...

@Maximus2025 Hi, Different camera models, hardware, and firmware versions may have varying mechanisms for setting the playback recording video quality. It's recommended that you download a video from...