@Chiru5885 Hi, If you factory reset a camera(such as the Tapo C210) and connect it to the primary router's(Archer C20) Wi-Fi directly, can you control the camera remotely in the Tapo app? Best Regards

@AVNISH Hi, I have seen the Google Drive link and sent it to our tech team for further analysis when escalating your case. Best Regards

@Olimur Hi, Typically, we suggest using the original power adapter that came with the camera to power it on. If you want to use the other transformer, please pay attention to the Tapo C530WS's power...

@giuliano66 Hi, The Tapo C310 V1 & V2 do not support being powered by an Ethernet cable featuring PoE technology. However, we have the Tapo C325WB V2 and Tapo C501GW V1 that support being powered by...

@Kavfire Hi, Usually, the Tapo cameras won't reset automatically. In your situation, please confirm the following information. 1. What's the camera's model number, firmware, and hardware version? 2....

@Chiru5885 Hi, It may be the settings on your router block the camera from connecting to the internet or our cloud server so you can't control it remotely via the Tapo app. You can enable a hotspot...