@Carlos_Matos Hi, You can follow the instructions below to troubleshoot the reported issue. What should I do if I can't view the Tapo camera? If the problem persists, please confirm the following...

@Sergiod5600 Hi, 1. It's recommended to remove your email address from this thread. 2. Please ensure the camera is powered by the original power adapter and cord that came with the camera. 3. Do you...

@Tudor2212 Hi, If you have subscribed to the Tapo Care service and enabled the notification feature, but no video clips are stored on our cloud server, and you can't receive any detection...

@AbhilashGupta Hi, You can follow the instructions below to troubleshoot if your camera keeps going offline. What should I do if my Tapo smart device keeps losing connection or going Offline? If the...

@Gii Hi, Please confirm the following information for your issue. 1. Please send me(@Solla-topee) the camera's MAC address via a private message. 2. What's the LED status on the camera? Such as solid...

@Lomboy Hi, If you fail to control the camera remotely, please refer to the troubleshooting instructions below. What to do if I can't control my Tapo cameras on the Tapo app? Please confirm the...