@AlinBoy Hi, The official firmware for a Tapo camera is being released gradually. It's normal to see that some of your cameras update firmware, but some do not. In this situation, please be patient....

@Masteraircrew Hi, 1. The official firmware for the Tapo C310 is being released gradually. Please update the new firmware via the Tapo app once the firmware update notification prompts in the Tapo...

@Shpenzije Hi, If the Tapo camera shows online in the Tapo app, you can remove it from the Tapo app to factory reset it. If the camera shows offline in the Tapo app, please press the reset button on...

@MaxTapo Hi, 1. I have escalated your case to our tech team, and they will contact you via email to further assist you. Please wait patiently. 2. Simultaneously, please reproduce the issue, then...

@Aussie_Pete Hi, Please confirm the following information for further analysis. 1. What's the model number and OS version of your phone? 2. What's the Tapo app version? Do you have the reported issue...

@geoirlanda Hi, How do you judge that the camera is stuck in a reboot loop? Would you please describe the LED changes on the camera when the issue occurs? For example, if the LED is only flashing...