@Brauliocam Hi, The official firmware with the relevant fixes will be released soon. We recommend that you pay attention to the firmware update notifications in the Tapo app and update the new...

@MrWilks Hi, Your problem may be different from the original post. It's recommended that you start a new thread here to post your issue for further assistance. Before that, please ensure that the...

@LeonhartLeong Hi, If you are away from the camera, please check if your router is working. If so, reboot your router and check if the camera will be back online. There are other actions that can be...

@Lomboy Hi, If you want to share your Tapo device but can't find the instructions, please refer to the article below. How to share my Tapo Smart Devices with my family? If you have any other issues,...

@CamNerd Hi, I have escalated your case to our tech team, and they will contact you via email to further assist you. Please wait patiently. Best Regards

@Deanosaurus Hi, When watching the camera's live feed and video recordings, there are limitations on the number of devices that can access them simultaneously. For instance, only one device can view...