@NorwayNoggy Hi, You can follow the instructions below to troubleshoot the issue of failing to remote control the camera. What to do if I can't control my Tapo cameras on the Tapo app? If you have a...

@memphisbm Hi, We need more information about the reported issue. Please confirm: 1. What are the model number and OS version of your phone? 2. Is a microSD card inserted into the camera? 3. How do...

@piedlourde Hi, Unfortunately, we cannot provide the camera's firmware, nor can we provide guidance for non-official upgrade methods. In your situation, you can power off the camera and then power it...

@Luis_Brito_24 Hi, You can refer to the instructions below to troubleshoot the reported issue. What should I do if the SD card cannot be formatted/recognized? If the problem persists, please confirm...

@Gena-ni Hi, You can refer to the instructions below to troubleshoot if you encounter issues when configuring the camera. What should I do if I fail to configure Tapo Camera? If the problem persists,...

@Saamya394 Hi, Please confirm the following information for further analysis of the reported issue. 1. What are the model number, firmware, and hardware version of your camera? 2. Could you please...