@Fernando12345 Hi, Typically, if the Tapo app streams the camera's live feed through our cloud server, you will receive a prompt to continue viewing the camera even if your phone and the camera are...

@SORGE Hi, We have new firmware that may help in this matter for the Tapo C310 V2. Please send me(@Solla-topee) "Forum ID 821960 + camera's MAC address" via a private message if you want to try it....

@Abdus_Samad Hi, When and where do you see/hear the camera repeat sound multiple times? Please describe the usage scenario in detail for further assistance. Best Regards

@Thanalas Update on July 11, 2025. Hi, Typically, on the camera's Device Settings > Alarm page, you can set the Alarm Duration. However, the maximum duration is 30 seconds. If the Alarm Duration does...

@Paulmu Hi, If your problem is that the Tapo C100 can detect events but no video recordings are stored, please confirm the following information. 1. What are the firmware and hardware versions of the...

@stavrop Hi, It seems that the camera encounters the issue because it is using unofficial firmware and upgrading through non-recommended methods. You can try factory resetting the camera by pressing...