@SugarBaby Hi, The new official firmware (1.1.0 Build 250228 Rel.63257n) for the Tapo C225 V2 is being rolled out gradually. If you don't see the update available in your Tapo app yet, please be...

@Marieann Hi, You can refer to the following instructions to troubleshoot if you fail to control your camera. What to do if I can't control my Tapo cameras on the Tapo app? If your problem remains,...

@TamerSalah Hi, We do not have the information about when the camera's firmware will be released. It's recommended to pay attention to the firmware update notice on the Tapo app or the firmware...

@Akbarpasha123 Hi, If the Patrol mode is not working, please refer to the following steps to troubleshoot: 1) Go to the camera's Live View page to check if the prompt "Patrol Mode is on" appears. If...

@danivino Hi, Please confirm the following information for further analysis. 1. What's the model number and OS version of your phone? What's your Tapo app version? 2. Please send me a picture of the...

@otislucy Hi, Thank you for sharing your experience, and glad to hear your case is solved. Best Regards