@TrishaH Hi, You can refer to the following instructions to troubleshoot the reported issue. Troubleshooting for cloud video recordings of Tapo Camera If the problem remains, please confirm the...

@nw83 Hi, The shared account has limited access to the camera, and it's unable to watch the cloud video clips. However, the shared account can watch the video clips stored on the inserted SD card....

@Mohitrajputp353 Hi, The shared account has limited access to the camera, and it's unable to turn on/off the camera's privacy mode. For the feature request to let the shared account have more...

@Daisy2 Hi, Typically, on the bottom of the camera's Live View page, you can find the button to switch the camera's video mode between Auto, Day Mode, and Night Mode. You can refer to Page 10 in the...

@aretoi Hi, When the camera has Motion Tracking/Auto Tracking enabled, the camera's original position is where it starts tracking the event. Generally, after tracking an event, the camera will return...

@newhere Hi, If you want to manage your Tapo cameras on different phones, you can log in to the Tapo apps on different phones with the same TP-Link account(email address & password). Best Regards