@juan1986 Hi, If you fail to configure the Tapo camera, please refer to the following instructions to troubleshoot. What should I do if I fail to configure Tapo Camera? If the problem remains, please...

@Radar1968 Hi, Please confirm the following information for the reported issue. 1. What are the firmware and hardware versions of the Tapo C120 and Tapo C520WS? 2. You can refer to the following...

@coolnfriendly Hi, You can review the following troubleshooting steps if the camera's video quality is not good. 1. Make sure the camera lens is clean and ensure that your Tapo app is updated. 2. Go...

@Zoe_zheng Hi, Please note that after you subscribe to the Tapo Care service, the camera's detection video clips can only be stored on our cloud server for up to 7/30 days(based on the Tapo Care plan...

@Jimena123 Hi, The flashing red light on the camera means it has disconnected from the Wi-Fi network. Please ensure your router's Wi-Fi is working, and then you can try the following steps. 1. Press...

@Dahamuhammad Hi, The main purpose of step 4 in this post is to collect the camera log after reproducing the problem for further analysis. Have you tried to collect the log according to the following...