@Nerd101 Hi, 1. On the camera's Device Settings > Device Info page, you can find its firmware and hardware version. 2. Please confirm the following information for the reported issue. 1) Please send...

@ShprdN7 Hi, 1. Do you mean you can turn on the camera's privacy mode via the widget but can't turn it off? Please ensure your Tapo app is the latest one, and check if the widget feature will work...

@SES79 Hi, Typically, you can see the camera's real-time on the Tapo app > camera's Live View page. If you can't see the real-time, please go to the camera's Device Settings > Video & Display >...

@SmearyThrower Hi, Have you stored video clips on our cloud server, and the video quality of the video clip is not affected? If so, please check how many devices are streaming the camera at the same...

@SmearyThrower Hi, Your usage scenario seems different from the original post. Please note that the share camera feature is achieved based on the cloud service; if the camera has no internet...

@Nil9 Hi, Thank you for your feedback, I'll log it and forward it to the relevant team for evaluation. Best Regards