@wispmqwp Hi, Typically, once you have set up the camera successfully, it will connected to our cloud server, and you can watch the camera remotely via our cloud server with the Tapo app. In this...

@Lavar Hi, Typically, the timeline won't have such vertical lines if you have configured the camera to record videos continuously. Did you reboot the camera when the vertical lines were displayed?...

@GldenKnight Hi, If you have deleted the video recordings from the Tapo app, the video recordings are deleted permanently and can't be restored. Best Regards

@User2p0 Hi, If you can receive notifications on a phone but not another one, please refer to Part 1 > Case 2 in the following instructions to troubleshoot. What to do if I can't receive...

@Exracers Hi, If multiple devices view the Tapo camera at the same time, there are the following three cases: 1. For remote viewing, there is generally no limit on the number of devices. 2. For local...

@Sachin9827 Hi, You can refer to the instructions below to troubleshoot if your camera keeps going offline. What should I do if my Tapo smart device keeps losing connection or going Offline? Please...