@rlsangre Hi, Typically, if the camera can't be powered on, you can try the following steps. 1. Power on the camera with the original power adapter that comes with the camera from the package. 2....

@Jh7 Hi, Please confirm the following information for the reported issue for further analysis. 1. Please go to the Tapo app > camera's Device Settings > Floodlight Settings page, and send us a...

@PaulTGG Hi, Thank you for the information provided and please confirm the following information for analysis. 1. What's the model number of your router? Please describe your network diagram, for...

@ChettyZA Hi, Typically, you can refer to the instructions below to troubleshoot if fail to establish the RTSP/Onvif connection. What can I do if fail to stream the Tapo camera via the RTSP/ONVIF...

@CC1963 Hi, Even if the Tapo cameras are in different locations and connected to different Wi-Fi networks, if they are bound to the same TP-Link account, it's able to add these cameras to the same...

@Ankur450 Hi, You can refer to Q2 in the following instructions to subscribe to a new Tapo Care plan for your new camera. Please note that through the In-App Purchase option, you can only subscribe...