@Gits Hi, For the reported phenomenon, please provide us with the following information for further analysis. 1. Please send me (@Solla-topee) the camera's MAC address via a private message. You can...

@Keegan82 Hi, If you forget the wireless password of your new router, please contact your router support team for assistance. The default SSID of the Tapo C100 is an open Wi-Fi that does not require...

@bodgeupuk Hi, The phenomenon you reported is weird. In this situation, please provide us with the following information for further analysis. 1. Please send me (@Solla-topee) the camera's MAC...

@El75 Hi, Typically, updating the camera's firmware won't take so long. In your situation, please turn off the camera, wait for 2 minutes, then turn it back on and check whether you can still control...

@FrankSiban Hi, The Tapo C520WS does not have specific settings/requirements to sync better with third-party NVRs. If you are streaming the camera at a high-resolution stream (stream 1) on the EZVIZ...

@Willson Hi, We do not have such a paid service. In your situation, you can try contacting our technical support team for assistance. Best Regards