@Periklis Hi, If you are willing to troubleshoot the issue, please confirm the following information. 1. Please go to the camera's Device Settings > Detection page, and check what detection types are...

@sisimon Hi, It's suggested to connect the camera to the original power supply directly rather than using an extension cord, then check if you can pan & tilt the camera properly when it works in the...

@Salter009 Hi, 1. If you have subscribed to the Tapo Care service or enjoy the Tapo Care Trial service, the camera will store detection video clips to our cloud server only when it detects events. 2....

@Woodsy92 Hi, The missing recordings issue may be related to the camera settings on those specific dates. Please confirm the following information for further analysis. 1. What's the model number,...

@Yuubi Hi, You can refer to the following instructions to troubleshoot if the camera does not response to the reset operation: What to do if my Tapo Camera gets bricked after a firmware update? Best...

@BobJohnes @Familyof6 Hi, Thank you for the case report and please confirm the following information for further analysis. 1. Send me(@Solla-topee) "Forum ID 783080 + camera's MAC address" via a...