@Kiera Hi, You can refer to the instructions below to use the Widget feature on the Tapo app. How to use Widgets to control your Tapo Devices and Tapo Shortcuts Could you please send us a video...

@Karell Hi, For the Tapo C200 V1, to ensure a smooth Live View in a somehow low bandwidth environment when viewing the camera remotely, we set the video resolution to LQ (360P) by default. You may...

@Sids Hi， On the problematic TC60, please press the reset button for 10 seconds to factory reset it, remove it from the Tapo app, and then try to reconfigure it and check if it will work fine. If the...

@Ansis Hi， Do you have a problem when watching video recordings rather than no video recordings are stored? If so, it's recommended to start a new thread here to post your issue with the following...

@Nan2 @XOssa Hi， Please confirm the following information if there are no video recordings stored after firmware updates. 1. What's the model number, firmware, and hardware version of your camera? Or...

@Donski Hi， You can refer to the steps below to troubleshoot if you can't tilt the camera up and down on the Tapo app. 1) Go to the camera's Device Settings > Pan & Tilt page, tap the Pan & Tilt...