@Bloop Hi, It's correct that the phone and the camera have different IP addresses, but the IP addresses should be assigned by the front router. You may try to factory reset the camera, remove it from...

@PhoenixIkki Hi, 1. A Tapo camera can be bound to a TP-Link account only, and it can only have an owner account. 2. If you want to add the camera to your account, you need to factory reset the camera...

@hopkins_vvvvv Hi, 1. Please go to the camera's Device Settings > Storage & Recording > Recording Schedule page and send us a picture of this page. 2. What's the model number, format, and capacity of...

@Pilar_M Hi, Is the system LED on your camera solid red and does not respond to reset? If so, please try the following steps. 1. Please remove the microSD card from the camera. Ensure the camera is...

@SStephan Hi, 1. Currently, the Tapo camera does not support the feature to download multiple detection video clips at once. For the feature request, you can vote on the thread "Bulk download of...

@markbsac Hi, If you have a problem updating the firmware of the Tapo camera, please refer to the instructions below to troubleshoot. What to do if the firmware update of my Tapo smart devices fails?...