@Poppyseeds Hi, Would you please send us a video showing the reported issue for further analysis, and describe how you record the video? You can upload the video to your cloud server(such as Google...

@goawaykok Hi, Please confirm the following information if you are willing to troubleshoot the issue. 1. Is your camera connected to the home Wi-Fi but displayed offline status on the Tapo app? 2....

@Whippet79 Hi, If the camera is stuck in a restart loop, it's recommended to contact your retailer or local team to check if it's under warranty. Best Regards

@arie74 Hi, Do you have the random reboot issue when the camera is connected to the internet? Best Regards

@carltabet Hi, The firmware v1.3.16 of the Tapo C200 V1 has been fully released, usually, you can detect the new firmware on your Tapo app and update it if your camera is online. Best Regards

@Jiiroo Hi, If you have enabled the Motion Tracking feature, please turn it off for a try. Best Regards