@BarryOF Hi, Please refer to the instructions below to check if the settings on your wife's phone are correct. Why can’t I receive notifications after turning on Notifications? Best Regards

@Alin_2024 You are welcome~

@jeanfabrice Hi, I have escalated the case to the tech team, and they will follow up on this case via email. Please wait patiently. Best Regards

@Islane @RayBan91 Hi, For your reported issue, please refer to the post here. Best Regards

@HMusk Hi, The firmware has been proven to work is for the Tapo C500 rather than the Tapo C520WS, that's why we need to confirm the information with you for further analysis. I have escalated your...

@Tpuser54545 Hi, Please send us the model number and OS version of your phone, the version of your Tapo app, and the model number of your Bluetooth earphones. Best Regards