@Anistou Hi, You can refer to the instructions below to troubleshoot if the camera keeps going offline. What should I do if my Tapo smart device keeps losing connection or going offline? If the...

@SES9TT Hi, If you want to mount the Tapo C720 on a junction box, as you can see the instructions on the UG > Mount Your Camera > Option 1: Install on an existing junction box, you can choose the...

@ROPL Hi, On the iPhone that can't receive the video call, please reproduce the issue and then refer to the instructions below to collect the app log for further analysis. Please send us a message...

@Rich_aber-1 Hi, You can refer to the instructions below to troubleshoot the reported issue. What should I do if my Tapo smart device keeps losing connection or going Offline? If the problem remains,...

@FastFurious1990 Hi, You can try the following steps and check if they will help. 1. Connect the camera to your router by an ethernet cable and then reconfigure the camera. 2. If the camera can be...

@JonathanCo Hi, 1. Power off/on the camera will reboot it but won't reset it. 2. In your usage scenario, you can try the following steps. 1) Change your Wi-Fi password and Wi-Fi name back to the...