@Ajimmy63 Hi, The firmware solves the Onvif pan & tilt issue has been pushed to your two cameras, please update it via the Tapo app and check if it helps. Best Regards

@Subsense Hi, Please confirm the following information for the reported issue. 1. What's the Tapo app version? 2. Please send us a picture of the camera's live view page and a picture of the camera's...

@Prajakat Hi, If the camera's MAC address on the Tapo app is "A8574EFD935E", it's suggested to contact your retailer or local team to check if your camera is under warranty. Tapo C210 displays "This...

@kuminga Hi, The Tapo C425 is a battery-powered camera, currently, the Tapo battery-powered cameras do not support the RTSP/Onvif protocols, and they are unable to be watched on the desktop via...

@Tony1102 Hi, You can refer to the following instructions for a try. 1. Check the connection status of the home router, and ensure the router has a stable internet connection. 2. Move the smart...

@Pneil Hi, Typically, when the camera detects an event and starts tracking it, it continues tracking until the event stops or is out of view, regardless of the detection zone settings. Regarding the...