@Camdo Hi, The Tapo app is able to configure and control the smart devices connected to different Wi-Fi networks, and there are no special settings that need to be configured on the app other than...

@JohnRose Hi, The same problem is reported on this thread, if you have tried all the troubleshooting suggestions and the camera still has the same issue, it's suggested to contact your retailer or...

@bjornedman Hi, The problem may be related to the network quality. Please move the camera close to the router to obtain a better signal strength, and then check if the problem will disappear. If the...

@MarioInJapan Hi, You can try to enable the Notification feature on the Tapo C120's Device Settings page, and check if you will receive a person-detected notification when someone riding a bike...

This Article applies to: Tapo D225, D235, TD25 Phenomenon Description: The Tapo doorbell camera disabled "Always-On Mode" ( On the Tapo app > doorbell’s Device Settings > Always-On Mode page), and...

@RobertoT Hi， I have forwarded your case to the tech team, and they will follow up on your case via email. Please wait patiently. Best Regards