@artndes9 Hi, Is this problem an occasional issue, and not all cloud video clips have this problem? According to the information we checked, this problem may be related to your network environment....

@Nan-Au Hi, The latest Tapo app version(3.7.811) has been released on Google Play, it's suggested to install it on your phone and then test if the problem will be solved. Best Regards

@Hoggs Hi, Your Recording Schedule settings are correct. I think your camera enjoys the Tapo Care service so that you see the video clips between 8 AM to 10 PM. The Recording Schedule works for the...

@Mariosab87 Hi, For the reported issue, we need to confirm your settings are correct first. 1. Send me(@Solla-topee) your doorbell's MAC address via a private message. 2. Send us a picture of the...

@windsor-tg Hi, 1. On the Tapo C320WS and Tapo C420, you can see the live feed and recordings in color when the camera detects events at night because they have spotlights. However, the Tapo C210 and...

Hi, @JustCallBen The firmware for the camera is released gradually, in your situation, it should just so happens that the new firmware was released to your camera. @changed_after If you want to...